Lacey Graham
An 18-year veteran in WFM, I specialize in optimizing global contact center operations by simplifying complex challenges through data-driven and human-centric insights. My expertise drives operational efficiency, strategic forecasting, and impactful team leadership. I'm passionate about the future of work and leveraging innovation to achieve significant business outcomes.
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CandidlyWFM Insights ↗
Practical deep dives and no-nonsense WFM analysis from CandidlyWFM. Your source for clear, actionable workforce strategies.
Interests
- Workforce Management
- Strategy
- Data Analysis
- operational efficiency
- Forecasting
- Leadership
- Innovation
- Problem Solving
- Future of Work
- Technology
- capacity planning
- Artificial Intelligence
- Process Improvement
- contact center
- CONSULTING
